Warranty Basics #
Warranty protection depends on the product, installation conditions, equipment, and ongoing owner care. Keep the warranty document, quote scope, service records, water care records, and equipment manuals together.
Warranty questions are easier to resolve when maintenance, water chemistry, winterization, and dewatering well access are documented.
Keep on File #
- Warranty policy and warranty form.
- Quote, contract, change orders, and included/excluded scope.
- Water testing, service, opening, closing, and equipment records.
- Photos of dewatering well access and equipment pad condition.
When to Contact Okeanos #
Contact Okeanos before making major changes to water level, equipment configuration, winterization steps, site drainage, or installation scope. The right answer can depend on the exact model, equipment package, property conditions, and contract scope.
Keep photos, service notes, water test records, manuals, warranty documents, and quote paperwork together so the support team can review the situation quickly.
